Frequently Asked Questions
Where are you located?
We do not have a store-front. Like many businesses, we have a home office in Chapel Hill, NC. We interact using phone, emails, and we can also meet by appointment.
Which areas do you serve?
Delivery, setup and collection are included in the package price for customers living up to 20 miles* away from Chapel Hill. For events between 20 and 30 miles* away a fee of $25 will apply. We can't service events further away than 30 miles*.
*Distance calculated as miles from Zip Code 27516.
What age group do you cater to?
Our themes cater for parties, play dates and get together for any age, from experience the general slumber party range is from 7-13yrs.
Can you host the party?
We don’t stay and host the party, but we ensure everything is set up just as you need it. We do offer a number of party add-ons as well.
What are your rental policies?
All of our items are unique and special to us. Our collections have been curated for their quality and functionality. We ask that you take care of them while they're in your care. Please check our Terms and Conditions
How much space is needed?
Our teepee's overall dimensions are: 49"(L) x 52"(W) x 70.5"(H). Then add another 10’’ to the front for the mattress/boxes. So, in total about 60’’ front to back and the width needed is about 55’’ per teepee.
We can layout the room in any number of configurations, we love to get creative and for your guests to be close and cozy.
How long will a set-up take?
The basic pack (party for 4 kids) generally takes around 1 hour, larger parties can be up to 1.5 / 2 hours depending on ease of access and layout.
What is included in a teepee set?
Each Teepee set comes with:
- 1 teepee (fits 2 kids) with pendant personalized decoration
- 2 Foam mattresses and their cotton sheets
- 2 Pillows
- 2 Cozy blankets
- 1 cute decorative cushion
- 2 Boxes for personal things
- 2 flashlights (batteries included)
Do you have a minimum number of teepees per event?
Yes, the minimum required is the basic pack (two teepees).
Can I rent more than two teepees (basic pack)?
Sure! Additional tents can be hired for additional fee. Please, contact us to ask for a quote.
How long is the hire period?
The rental service will be for 24 hours. Drop off and setup same day of the event between 10 am and 2 pm. Pickup will be 24 hours after. Times will be arranged directly with you.
Can the teepees be set up outdoors?
No. Our teepees are indoors only.
How safe is the equipment?
Everything was selected, made and/or suitable to provide a safe and comfortable rest for both children and their parents. We do not use glass or electrical elements. All fairy lights and lanterns are battery operated and are completely safe and heat proof for children to operate. Our teepees meet CPSIA (Consumer Product Safety Improvement Act) standards for children's toys.
How clean is the equipment?
All of the bedding is thoroughly cleaned and prepared for each party. We don't use damaged items for our slumber parties because we want everything to look amazing every time!
BOOKINGS, PAYMENT AND CANCELLATIONS
How far in advance should I book my event?
We recommend booking at least 3 weeks in advance. Please, contact us to check our availability.
What is required to secure the booking?
To reserve your event, we require an upfront payment of $150 at the time of booking, which will be used as security deposit. Your booking will be confirmed by email.
What happens after I book my event date?
After we have received your party deposit you can sit back and relax as we plan and organize all of the little details that will make your event a success! Should you like to speak to us, we are available for a pre-party consultation by phone or email to answer any questions that you may have.
When is the balance of payment due?
Final balances are due 7 days prior to your event and will be based upon your final headcount. We will send you an invoice prior to your due date. Failure to remit any final balances owing will result in the cancellation of your event.
What type of payment do you accept?
We accept all major credit cards. All our payments are securely processed through Paypal.
What happens if I must postpone the event?
Please contact us and we will do our best to work it out.
What is your cancellation policy?
If you cancel anytime before 7 days prior to the event, a 50% of the security deposit will be refunded, as well as any other payment you might have done already at that point. We won´t refund any payment past that point in time.
How to get the security deposit back?
The security deposit will be refunded after we have verified that the equipment have been returned in good condition. If everything is fine a full refund of the deposit will be processed within 48 hours.
If any item is damaged or heavily stained, replacement charges will apply. You will be emailed and/or called regarding any damages. Please, check our Terms and Conditions for more information